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Tag: IOT

Salesforce IOT for better customer experience and product support

IoT (Internet of Things). Today we live in the world of connected electronic devices. These devices can be individual devices, machines, sensors etc. All these devices generate lot of data. Companies are constantly looking to use this data and improve customer experience and products. In CRM world companies are constantly using data to improve end customer experience and support process. In our regular day to day we come across may connected devices, from mobile phones to cars. In following example we will use car and see how can we use… Read more Salesforce IOT for better customer experience and product support